We want to be the best possible SUD remanufacturer on the planet

We seek excellence, we thrive when pushed outside our comfort zone, we move fast

We set and over communicate clear objectives and goals that challenge us

We are constantly in competition with yesterday’s Medsalv, continually looking to be better

We are purpose led and we always do what we say we’ll do, no matter who is watching

We don’t compromise on our purpose

Consider sustainability in every decision we make: Environmental, Social, Financial. Sustainabilty is not one dimensional

Read more about what we consider when we talk about sustainability here

We have nothing to hide and are open in our business practice

We overcommunicate and avoid ‘siloing’ of information

No Blame:

We act like leaders and hold ourselves accountable

We focus on the problem and solution, not the person. Problems are learning opportunities

We ask ourselves: “how did I contribute to this problem”

We remove emotion and look for breakdowns in the process

We don’t assume we have all the facts, and we lead with enquiry

No Excuses:

We replace “it didn’t get done/work because” said after a deadline has passed with “we need to do this in order for it to be done/work/get the result” said with enough time before the deadline to change the outcome - whether internal or external

We communicate problems as far and as early as possible, to enable management of the situation. There is no expectation to have a solution already thought out before highlighting a problem

We don’t assume, we work from first principles and we communicate why we are doing things

Deliver everything we do in the way that gives our customers best possible value - in their eyes

Aspects of this include Speed of delivery, price, customer engagement, responsiveness, understanding, human element, and best customer experience

We don’t compromise on quality, or cut corners, to achieve a lower price: Patient safety trumps all.

We deliver the highest quality that exceeds the industry requirements where that makes a difference to the customer or end user.

We focus excellence over perfection.

We exceed the standard, and don’t needlessly strive for perfection at the cost of good customer experience, timeliness, and overall quality.

The standard you walk past is the standard you accept - and we hold each other to it.

We put our staff first so that we can deliver the best possible customer experience

We treat all of our customers fairly and provide access to our programs on an equitable basis

We tailor our services to each customer, so we interact with them in the way they want us to, to make their life easier - from our largest customers hospitals to the smallest, all have a great customer experience

We don’t like jargon, or unnecessarily complicated things

We strive for simplicity in all things: our product, our marketing, our processes, our business model, and our office space

Simplicity doesn’t make what we do any less difficult or challenging, but it does mean we are able to enable our employees, and our customers understand how to work with us

“Simplicity is the ultimate sophistication.” – Leonardo da Vinci