Customer Success Manager
Medsalv was started in 2017 on the back of a conversation between Oliver Hunt and his Uncle, about waste in the health system. In the 2.5 years since, we’ve been supported by a number of influential New Zealand organisations and we have successfully started to change the face of NZ healthcare:
Our Vision is to make healthcare more sustainable by reducing the negative impacts of single-use medical devices. We do this by reprocessing these devices, so that they can be used many more times than once.
This both reduces the landfill and carbon emissions costs, as well as the actual costs - which means more people get access to healthcare for less money as a result of our work.
We’re not the first company to reprocess single-use medical devices, but we are the only one south of the equator. We have built our business model differently, to make the benefits of reprocessing accessible to health systems of all sizes.
About the role:
You will be working with hospitals in Auckland, ensuring that each hospital gets the maximum value out of their reprocessing program.
You will work with staff in each hospital to ensure that delivery and collection is seamless and there are no delays.
You will ensure that staff are correctly trained and each hospital has protocols in place.
You will coordinate our collection and delivery services to minimise hospital disruption.
You will work closely with our operations team and our research and development team to ensure new products are seamlessly integrated into hospitals, and all technical/regulatory data is current.
Medsalv is a young and dynamic company, and this role has the potential to greatly influence the sustainability of healthcare in New Zealand and further afield.
Ensure the success of reprocessing programs for hospitals.
Work in conjunction with the R & D team to ensure all reprocessing procedures at hospitals are correctly performed and can be carried out in a fully traceable manner.
Develop and maintain tools and registers for setting up hospital operations.
Other miscellaneous tasks as required to help Medsalv reach overarching company goals.
Passionate about delivering the best healthcare, to the most people, in the most sustainable way.
Practical, creative, driven
An excellent communicator
Able to own tasks and work to deadlines with excellent time management
Based in Auckland, or close to it
Hungry to learn and be the best
Additionally, the following will be considered advantages:
Previous experience in a sales or sales support role
Experience working in busy healthcare environments with many different demands
Experience in any highly regulated industries
Good with a variety of IT systems and software
We are looking for people who think big and know how to execute at every level.
We do good quality work and we do it rapidly, so we stay responsive to our customers.
We want people who are comfortable working in a dynamic, fast-paced environment where they will be challenged every day. Success will require you to learn quickly and use your initiative while working under pressure.